FAQ’s & Answers for Rental Agents, Principals & Managers

Team Membership Roles

Each Team Member has one of three roles:

  • Team Owner
  • Team Manager
  • Team Member

The person that purchases the Team Membership becomes the Team Owner and is responsible for setting up and/or managing the team and its members.

The Team Owner can:

  • Access all content, products, and discounts associated with the membership plan
  • Add & remove Team Members & Managers
  • Manage billing (only accessible to Team Owners)

Team Owners can appoint one or more members of the team as Team Managers.

Team Managers can:

  • Access all content, products, and discounts associated with the membership plan
  • Add & remove Team Members (but not other Team Managers)*

*Note: Team Managers cannot add or remove other Team Managers only the Team Owner can add & remove Team Managers.

Team Members can access all content, products, and discounts associated with the membership plan

Purchasing a Team Membership

Team Memberships:

The Team Owner must create an account before or during the checkout process when purchasing a team membership so they can manage the team from their My Account area.

Accepting a Membership Team Invite

Your invite to join a Team Membership may, or may not, include a registration link. This will depend on the type of invite that the Team Owner or Team Manager has sent you.

To accept the invite and join the Membership Team, or select the Registration Link, you will be required to register as a user on ShaunLuyt.co.za (if they haven’t already done so) and join your Team. All invitees must register on ShaunLuyt.co.za before they can join the team.

IMPORTANT: The recommended procedure will depend on whether you are already registered as a user on the site or not.

If the invitation was sent to email A, but the you are already registered on the site with email B, you can choose to either join the team under your current registration with email B or create a new registration for email A.

If you have other individual memberships, have made previous purchases on the site or have done any previous training on the site (including any free training), it is suggested that you don’t create a new user account! Rather update you existing account registration on the site – specifically your email address to the email address that the Team invitation was sent to.

Not sure if you are already registered on the site using the email address that the invite was sent to?

The answer is in the email invitation you receive.

If you are already a registered user on the site with the email address the invite was sent to, the email invitation will look something like this:

If the email invitation you receive looks will look something like this, then you are either not yet a registered user on the site, or you are registered on the site with a different email address:

Where, and how, do I get the DocPack/s I ordered?

These are downloadable.You will have received an order confirmation which contains a link that you can click to download the document.

You can also access all the downloadable products you purchased by logging into the site, going to My Account and choosing Downloads.

How do my Team and I access a Team Training course I purchased?

Is this your first Team Training Purchase?

If this is the first Team Training course purchase, we need to setup your Team on the site.

Please download and complete the document below and email the completed to support@shaunluyt.co.za together with your logo so I can setup your Team and brand your Team’s login.

Rental Team Setup Information

I endeavour to complete the Team set up as soon as possible, but please allow up to 2 business days. You will be informed once your Team is set up and the training is available.

Is your Team already set up for Team Training?

If your Team has already been set up, the new training will be added to your Team’s training and you will be notified as soon as this is completed. Once again, I shall endeavour to complete this as soon as possible, but please allow up to 2 business days.

How do I access a training course I purchased?

Log In to the site and click on My Training to access all courses you have purchased and/or registered for.

Inviting Team Members

Team Owners & Team Managers can add Team Members to their team by going to My Account > Teams > Add Member. From this page, the owner or manager can add users to the team in two ways:

  • Registration Link: Any user that clicks this link can register for the team. The owner or manager can regenerate the link to deactivate the previous link. This method is quick and easy, but less secure.
  • Add Member: The owner or manager can enter the user’s email and role to add members to the team individually. This method is secure, but requires more manual work.

The Team Owner or Manager can view pending invitations by going to My Account > Teams > Members > Pending invitations. From this page, the owner or manager can resend the invitation, cancel the invitation, or change the new member’s role.

Once a new member is invited to a team, or selects the Registration Link, they can register as a user on ShaunLuyt.co.za (if they haven’t already done so) and join your Team.

The process varies depending on whether the invitee is already registered as a user on the site or not.

All invitees must register on ShaunLuyt.co.za before they can join the team.

Here is an example of the invite email that will be sent to invitees that are already registered users on ShaunLuyt.co.za:

Here is an example of the invite email that will be sent to invitees that are not registered users on the site:

If the invitation was sent to email A, but the invitee is already registered on the site with email B, they can choose to either join the team under their current registration with email B or create a new registration for email A.

If they have other individual memberships, or have made previous purchases on the site, it is suggested that they update their existing account registration on the site – specifically their email address to the email address used for the invite.

This will allow them to have access to all existing purchase and benefits of exiting membership as well as the membership benefits of their team membership.

What is a Letter of Demand (LOD)?

An LOD is the first step in the arrears management and/or recovery process and it is a legal requirement before a Landlord can exercise their further legal rights, i.e. the legal recovery of the arrears and/or cancellation of the lease agreement.

The LOD formally notifies the tenant/s that they are in breach of their payment obligations in terms of the lease and informs then how, and by when they are required to rectify the breach.

In particular, the LOD includes the following:

  • the amount of rent & other amounts that is owed in terms of the lease
  • the timeframe in which this amount needs to be settled in full
  • the potential consequences of nor paying the ‘demanded’ amount in full and on time

The timeframe in the LOD, with specific reference to residential lease agreements, is governed by legislation, and depends on the nature of the lease agreement.

Landlord/s Options if Tenant/s DO NOT Pay In Full & On Time

There are essentially two , namely:

  • pursue legal recourse for recovery of the outstanding amount – this could be through the Rental Housing Tribunal, the Small Claims Court, or any other competent court
  • cancel the lease agreement – in writing – and inform the tenant by when they need to vacate the premises

Payment Timeframes

It’s important to note that there are two timeframes here – one for pursuing legal recovery of the oustanding amount and one for legal cancellation of the lease.

Debt Recovery: The landlord can initiate legal recourse to recover the debt after 7 days

Lease Cancellation: In the case of a month-to-month lease, the tenant needs to be given 7 days to settle the arrears. Fixed term lease agreements fall under the ambit of the Consumer Protection Act which requires tenants to be given at least 20 business days to rectify any breach.

Something went wrong & my purchase didn’t process properly

Sometimes the problem may be a once-off technical glitch.

The first recourse is to wait a while and then try to complete the payment (A), or cancel the order (B), as follows:

A. Complete the Payment

Step #1: Log into the site using your login details

  • Click here to go to the site, then
  • Click ‘Log In’.

Step#2: Complete the purchase/order

  1. Click on ‘My Account’
  2. Click on ‘Orders’ in the left hand column
  3. Locate the incomplete order (it will have a status of ‘Pending Payment’)
  4. Choose ‘Pay’ under ‘Actions’
  5. Follow the prompts

B. Cancel the Order

Follow steps #1 & 2 above, but choose ‘Cancel’ instead of ‘Pay’, and follow the prompts.

C. Let us Help you Resolve the Issue

If the above actions do not resolve the problem, please email us on support@shaunluyt.co.za so we can help you resolve the issue.

Do business days still count during Lockdown?

It depends which legislation applies – under Lockdown the specific piece of legislation under which the business days are being counted makes a difference.

Consumer Protection Act (CPA): There has been no communication from the Consumer Tribunal to suspend business days as they relate to the CPA; business days are counted as usual for cancellation purposes.

Rental Housing Act (RHA): Business days in terms of the Rental Housing Act continue to count, despite lockdown.

The National Credit Act (NCA): All business days are ‘stayed’ during lockdown. This relates to the consumers rights to log a dispute on a credit bureau, the listing of an adverse listing on a consumer’s credit profile & following NCA processes to collect rent.

South African Post Office: There is no mail movement until mail sorting centres re-open.

Source: TPN Blog – 30 Mar 2020 & TPN Video – 30 Apr 2020

What should a rental agent do if tenants decide to move in contravention of Lockdown regulations?

Stay lawful and if they are going to act unlawfully then let the law take it’s course.

Source: Marlon Shevelew – 27 Apr, 2020